The Negative Home Depot Review
Sep. 13th, 2017 08:43 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kybearfuzzSo it has been a week since the patio door was installed, a week since the installer cut through the TV cable to my bedroom, and a week since the installer's supervisor told me he would contact the installer to fix this issue ASAP. It's also been a week since I've heard from the installers. Seriously, not an email or a phone call to apologize or make arrangements to fix this.
I figure a week is enough time, so I pulled up my Home Depot email asking for feedback on the job and noticed that it expires today. Being the suspicious person I am, I wondered if the installation company was waiting to for the feedback survey to expire so instead of getting a negative rating, they got no feedback, which is probably infinitely better.
On the Home Depot survey, I left a lengthy comment about how the installer cut the cable during the install of the door and then stuck the pieces back up on the top of the exterior door frame so I wouldn't see it. I also commented how I had contacted the contracted installation company and was promised corrections ASAP, and then went a week with no follow-up.
In the end, I have no idea what effect this will have on the situation, but I'm going to call my cable company about coming out to fix it. If any party involved contacts me now, I'm just going to tell them to reimburse me the cost of the repair.
I figure a week is enough time, so I pulled up my Home Depot email asking for feedback on the job and noticed that it expires today. Being the suspicious person I am, I wondered if the installation company was waiting to for the feedback survey to expire so instead of getting a negative rating, they got no feedback, which is probably infinitely better.
On the Home Depot survey, I left a lengthy comment about how the installer cut the cable during the install of the door and then stuck the pieces back up on the top of the exterior door frame so I wouldn't see it. I also commented how I had contacted the contracted installation company and was promised corrections ASAP, and then went a week with no follow-up.
In the end, I have no idea what effect this will have on the situation, but I'm going to call my cable company about coming out to fix it. If any party involved contacts me now, I'm just going to tell them to reimburse me the cost of the repair.
no subject
Date: 2017-09-16 03:56 am (UTC)I'm also guessing that the contractor failed to mention in any written communication to you their responsibility for the flub. It would certainly help your cable company in passing on the repair costs (and they may decide to do so anyway).
no subject
Date: 2017-09-16 02:29 pm (UTC)It's a moot point really as I have already contacted the cable company and the repair is free, so I can't complain that they have to pay for getting it fixed. Just been frustrating dealing with it.