Good Plans Gone to Hell
Mar. 23rd, 2012 04:22 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kybearfuzzHave you ever felt that the universe was just against your doing something? I'm feeling it now.
I had planned to go to Horrorhound Weekend in Columbus today. I left my car for a brake repair at Sears because the guy there led me to believe they'd start on it first thing in the morning. I had told him I was heading to Columbus and he made the suggestion. The A/C guy was supposed to be at my house at 10 AM, so I thought I'd be at Sears by 11:30 AM, on the road to Columbus by noon.
What a fool I must be.
I called Sears at 10 AM and was told that they were a bit behind because they were waiting for a part to be delivered. I still thought I had time. The A/C guy was still a no-show by 11 AM and showed up at my house at 12:15 PM after I called his office again. He replaces a blown fuse on the unit and is gone by 12:45 PM.
I called for a cab who took a half hour to get to my house when they are based just a few miles away. The cabbie bitched all the way to Sears about how he has been mistreated by the scheduling guy.
We finally arrive at Sears. As I walk in, carrying my backpack and dufflebag, I see my car still on the lift in the garage. It's now 1:30 PM. After waiting for the counter guy to give me the time of day, I ask if my car is ready. He goes to check.
He returns and asks me to step into the next room. I don't like this, he wants me away from everyone else in the room. So I go into the room. he looks at the bag in my hand and asked if I was heading somewhere.
I thought about getting smart with him, saying something like "it's the change of clothes for me to wear after you guys screw me with the grand total." I relent and tell him I'm supposed to be in Columbus by 4 PM. He tells me that the part hadn't shown up until late and it would be another half-hour to 45 minutes for them to finish the brake job. The look on my face must have rattled him because he started apologizing like crazy.
So I went to the waiting room for my car to be ready and resigned myself that maybe this trip was not going to happen. I was already stressed out from a day of poor customer service and broken timeframe promises and, quite frankly, I'd had enough. The idea of dropping myself amidst a large congregation of horror fans in goth makeup, serial killer costumes, and 40-something guys who still lived in their respective mom's basement felt like hell. By the time I got there, I'd have missed the first movie I wanted to see. So I called and canceled by hotel reservation.
After I finally got my car, the guy at the counter wouldn't look me in the eyes and didn't give me the usual "call this number for a chance to win..." speech. I'm tempted to send in a complaint.
... Meh...
I had planned to go to Horrorhound Weekend in Columbus today. I left my car for a brake repair at Sears because the guy there led me to believe they'd start on it first thing in the morning. I had told him I was heading to Columbus and he made the suggestion. The A/C guy was supposed to be at my house at 10 AM, so I thought I'd be at Sears by 11:30 AM, on the road to Columbus by noon.
What a fool I must be.
I called Sears at 10 AM and was told that they were a bit behind because they were waiting for a part to be delivered. I still thought I had time. The A/C guy was still a no-show by 11 AM and showed up at my house at 12:15 PM after I called his office again. He replaces a blown fuse on the unit and is gone by 12:45 PM.
I called for a cab who took a half hour to get to my house when they are based just a few miles away. The cabbie bitched all the way to Sears about how he has been mistreated by the scheduling guy.
We finally arrive at Sears. As I walk in, carrying my backpack and dufflebag, I see my car still on the lift in the garage. It's now 1:30 PM. After waiting for the counter guy to give me the time of day, I ask if my car is ready. He goes to check.
He returns and asks me to step into the next room. I don't like this, he wants me away from everyone else in the room. So I go into the room. he looks at the bag in my hand and asked if I was heading somewhere.
I thought about getting smart with him, saying something like "it's the change of clothes for me to wear after you guys screw me with the grand total." I relent and tell him I'm supposed to be in Columbus by 4 PM. He tells me that the part hadn't shown up until late and it would be another half-hour to 45 minutes for them to finish the brake job. The look on my face must have rattled him because he started apologizing like crazy.
So I went to the waiting room for my car to be ready and resigned myself that maybe this trip was not going to happen. I was already stressed out from a day of poor customer service and broken timeframe promises and, quite frankly, I'd had enough. The idea of dropping myself amidst a large congregation of horror fans in goth makeup, serial killer costumes, and 40-something guys who still lived in their respective mom's basement felt like hell. By the time I got there, I'd have missed the first movie I wanted to see. So I called and canceled by hotel reservation.
After I finally got my car, the guy at the counter wouldn't look me in the eyes and didn't give me the usual "call this number for a chance to win..." speech. I'm tempted to send in a complaint.
... Meh...
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no subject
Date: 2012-03-24 05:32 am (UTC)Mark: Is it just me, have I done something to somehow offend you, or are you this mind-numbingly incompetent with ALL your customers?
Clerk: I am SO sorry!
Mark: Not sorry enough.
Clerk: Sir, I've appolgized...sincerely. What more can I do?
Mark: Paint my house, cook supper, and shine my boots....with your tongue...for a year. THAT will take care of your poor customer service; we haven't even STARTED on what you'll have to do to make up for this weekend you've cost me.
Yes, it's out of character and completely unrealistic, but it IS viscerally satisfying.
no subject
Date: 2012-03-24 09:28 pm (UTC)