I'm pretty much in agreement with your assessment of the situation.
The receipt does have the signature clearly visible, though no other identifying information. I can see why the server left it on, since the addition of "Pastor" to the signature is an important element of the story, but ethically, I think she should have anonymized it better. The customer's bad behavior deserves public scorn, but linking it back to an actual person and exposing them to the resulting internet dogpile is bad form. Because really, almost *nothing* that any individual can do is deserving of the level of mass outrage that you get when something like this goes viral. So she should have, like, obscured the name with her finger when she took the picture or something.
Firing her was dumb, PR-wise. Somebody at corporate HQ should be getting called on the carpet for that decision. I suppose they might feel like they had to, for liability reasons, but you'd think by now that every corporation in existence would realize they ALWAYS need to be concerned about looking like the Big Bad Faceless Evil when something like this happens...
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timeasmymeasure
no subject
Date: 2013-02-01 11:23 pm (UTC)The receipt does have the signature clearly visible, though no other identifying information. I can see why the server left it on, since the addition of "Pastor" to the signature is an important element of the story, but ethically, I think she should have anonymized it better. The customer's bad behavior deserves public scorn, but linking it back to an actual person and exposing them to the resulting internet dogpile is bad form. Because really, almost *nothing* that any individual can do is deserving of the level of mass outrage that you get when something like this goes viral. So she should have, like, obscured the name with her finger when she took the picture or something.
Firing her was dumb, PR-wise. Somebody at corporate HQ should be getting called on the carpet for that decision. I suppose they might feel like they had to, for liability reasons, but you'd think by now that every corporation in existence would realize they ALWAYS need to be concerned about looking like the Big Bad Faceless Evil when something like this happens...