kybearfuzz (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
kybearfuzz) wrote2012-03-23 04:22 pm
kybearfuzz) wrote2012-03-23 04:22 pm
Entry tags:
Good Plans Gone to Hell
Have you ever felt that the universe was just against your doing something? I'm feeling it now.
I had planned to go to Horrorhound Weekend in Columbus today. I left my car for a brake repair at Sears because the guy there led me to believe they'd start on it first thing in the morning. I had told him I was heading to Columbus and he made the suggestion. The A/C guy was supposed to be at my house at 10 AM, so I thought I'd be at Sears by 11:30 AM, on the road to Columbus by noon.
What a fool I must be.
I called Sears at 10 AM and was told that they were a bit behind because they were waiting for a part to be delivered. I still thought I had time. The A/C guy was still a no-show by 11 AM and showed up at my house at 12:15 PM after I called his office again. He replaces a blown fuse on the unit and is gone by 12:45 PM.
I called for a cab who took a half hour to get to my house when they are based just a few miles away. The cabbie bitched all the way to Sears about how he has been mistreated by the scheduling guy.
We finally arrive at Sears. As I walk in, carrying my backpack and dufflebag, I see my car still on the lift in the garage. It's now 1:30 PM. After waiting for the counter guy to give me the time of day, I ask if my car is ready. He goes to check.
He returns and asks me to step into the next room. I don't like this, he wants me away from everyone else in the room. So I go into the room. he looks at the bag in my hand and asked if I was heading somewhere.
I thought about getting smart with him, saying something like "it's the change of clothes for me to wear after you guys screw me with the grand total." I relent and tell him I'm supposed to be in Columbus by 4 PM. He tells me that the part hadn't shown up until late and it would be another half-hour to 45 minutes for them to finish the brake job. The look on my face must have rattled him because he started apologizing like crazy.
So I went to the waiting room for my car to be ready and resigned myself that maybe this trip was not going to happen. I was already stressed out from a day of poor customer service and broken timeframe promises and, quite frankly, I'd had enough. The idea of dropping myself amidst a large congregation of horror fans in goth makeup, serial killer costumes, and 40-something guys who still lived in their respective mom's basement felt like hell. By the time I got there, I'd have missed the first movie I wanted to see. So I called and canceled by hotel reservation.
After I finally got my car, the guy at the counter wouldn't look me in the eyes and didn't give me the usual "call this number for a chance to win..." speech. I'm tempted to send in a complaint.
... Meh...
I had planned to go to Horrorhound Weekend in Columbus today. I left my car for a brake repair at Sears because the guy there led me to believe they'd start on it first thing in the morning. I had told him I was heading to Columbus and he made the suggestion. The A/C guy was supposed to be at my house at 10 AM, so I thought I'd be at Sears by 11:30 AM, on the road to Columbus by noon.
What a fool I must be.
I called Sears at 10 AM and was told that they were a bit behind because they were waiting for a part to be delivered. I still thought I had time. The A/C guy was still a no-show by 11 AM and showed up at my house at 12:15 PM after I called his office again. He replaces a blown fuse on the unit and is gone by 12:45 PM.
I called for a cab who took a half hour to get to my house when they are based just a few miles away. The cabbie bitched all the way to Sears about how he has been mistreated by the scheduling guy.
We finally arrive at Sears. As I walk in, carrying my backpack and dufflebag, I see my car still on the lift in the garage. It's now 1:30 PM. After waiting for the counter guy to give me the time of day, I ask if my car is ready. He goes to check.
He returns and asks me to step into the next room. I don't like this, he wants me away from everyone else in the room. So I go into the room. he looks at the bag in my hand and asked if I was heading somewhere.
I thought about getting smart with him, saying something like "it's the change of clothes for me to wear after you guys screw me with the grand total." I relent and tell him I'm supposed to be in Columbus by 4 PM. He tells me that the part hadn't shown up until late and it would be another half-hour to 45 minutes for them to finish the brake job. The look on my face must have rattled him because he started apologizing like crazy.
So I went to the waiting room for my car to be ready and resigned myself that maybe this trip was not going to happen. I was already stressed out from a day of poor customer service and broken timeframe promises and, quite frankly, I'd had enough. The idea of dropping myself amidst a large congregation of horror fans in goth makeup, serial killer costumes, and 40-something guys who still lived in their respective mom's basement felt like hell. By the time I got there, I'd have missed the first movie I wanted to see. So I called and canceled by hotel reservation.
After I finally got my car, the guy at the counter wouldn't look me in the eyes and didn't give me the usual "call this number for a chance to win..." speech. I'm tempted to send in a complaint.
... Meh...
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And I think it is contagious or at least prevalent. We were taking friends to a sugar shack tomorrow and wow has it become a mess. I am going to stay home so that John doesn't have to put 5 full size people into his car and we are miffed at a friend who didn't communicate well so caused this to be more stressful than it should have been. No car repairs involved but geez....
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i feel fer ya . . .
I say send in that mo' fo' of a complaint...chances are they'll respond with store credit (preferably, depends on how angry your letter is) or X% off your next purchase ('cheap' way out, but you'd still save _some_ money if you shop Sears again)
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Seems like everyone is having shit week.
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Sorry the weekend isn't turning out the way you had hoped, handsome.
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Mark: Is it just me, have I done something to somehow offend you, or are you this mind-numbingly incompetent with ALL your customers?
Clerk: I am SO sorry!
Mark: Not sorry enough.
Clerk: Sir, I've appolgized...sincerely. What more can I do?
Mark: Paint my house, cook supper, and shine my boots....with your tongue...for a year. THAT will take care of your poor customer service; we haven't even STARTED on what you'll have to do to make up for this weekend you've cost me.
Yes, it's out of character and completely unrealistic, but it IS viscerally satisfying.
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