A Response from AMC

[kybearfuzz]

After my last visit to the AMC theater a couple of weekends ago and yet another experience of talking teenagers during the flick, I got fed up and thought maybe a letter to the corporate office was in order. Realistically, I know that it was more to make me feel better in the venting and little will likely change, but one never knows if things might actually be affected.

In the mail today, about a little over a week later, I got a form letter response of sorts. The letter says that they are sorry for the disappointing experience and that the information in my letter will be shared with the appropriate people. It closes by thanking me for my time and for the letter. Now I read form letters all the time and this one reads pretty much like I expected.

Hopefully, things will improve. The letter included a free movie pass, so I guess I'll find out soon.

Comments

[ursaloco2.livejournal.com]

Cheap bastuds.

one pass....?

Putting up with screaming children is worth four at least.

[kybearfuzz.livejournal.com]

Hmmm.. maybe I should have written it in the plural, i.e. my friends and I had a miserable time, versus the singular. I might have scored more passes.

[ursaloco2.livejournal.com]

Yep. "And this is the 5th or 6th consecutive time this has happened."

:-)

[jbear70.livejournal.com]

A few years ago at the AMC 20 in Livonia, MI, I was amazed when the manager of the theater announced before the movie started a new program related to improving customer service. After he was finished I did take notice of the lack of people in the theater that Saturday afternoon. Apparently the service was so poor and the teenagers to rampant that business actuall fell off at that theater. So apparently AMC does take note of problems, at least when their bottom line is affected.

[kybearfuzz.livejournal.com]

Well, I'd say that the AMC here isn't hurting money wise, but I hope they do take the complaint seriously. It's getting to be a jungle in there during the flick.

[jbear70.livejournal.com]

Perhaps your next letter, if you care to write one, should talk about advising your friends and everyone you know to stay away from the theater.

[cincycub.livejournal.com]

Well if you keep complaining, they may not fix the problem, but you'll still keep getting free movie passes? that's worth somethin, eh?

[kybearfuzz.livejournal.com]

Oh I plan on visiting the customer service desk often, they'll know me by name if things don't change soon. :)